Knowledge Management and Learning Officer

Knowledge Management and Learning Officer Description Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty on a livable planet, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org. Background The WBG People Vice Presidency is responsible for getting the right public and private sector solutions to our operational teams and to our clients, and to produce scalable impact. Its mandate is to deliver knowledge for impact to enable and support the WBG to achieve its goals in support of our mission, specifically related to human capital, education and skills, health, social policy and gender, supporting and accelerating specific strategies and targets. The VPU’s objectives in driving outcomes include replicating and scaling effective solutions, enhancing thought leadership and innovation, and delivering timely knowledge to client teams. Within the People Vertical Front Office, the Director of Strategy and Operations (DSO) reports to the Vice President for People. The Human Capital Project and the Development Effectiveness unit both report to the DSO. The Development Effectiveness (DE) unit in the People Vice Presidency Front Office supports the Vice President and Global Units by providing operational, corporate, knowledge management, and learning support. The unit helps monitor and analyze operational performance, contributes to corporate reporting and policy processes, and coordinates knowledge-sharing and learning initiatives across the People Vertical. Its work spans areas such as operational reporting, corporate comments and scorecards, strategic partnerships, agenda and planning support, intranet and newsletter content, results briefs, onboarding, and learning programs. The Human Capital Project (HCP) inspires and informs investments in people through a program of work that includes dialogue, data, and diagnostics for solutions and impact. Key activities include managing the Human Capital Network of 97 countries and organizing two major annual events: the Human Capital Ministerial Conclave for the Network’s ministers and the Human Capital Forum for the Network’s government Focal Points. The HCP also leads engagement with country teams and clients on the Human Capital Index Plus, provides support country-level Human Capital Reviews and other diagnostics, manages the Human Capital Trust Fund, organizes a broad series of other knowledge events, informs the Knowledge Bank’s review of Country Partnership Frameworks and other products, and provides analysis and solutions on human capital and artificial intelligence. The KML Officer will have a primary reporting line to the Human Capital Project but have a work program split 50-50 between the Human Capital Project and the Development Effectiveness unit. Duties and accountabilities The KML Officer will lead the joint KML function across both the Human Capital Project and Development Effectiveness unit, shaping institutional knowledge, and learning. This role emphasizes systematic collection and dissemination of good practices, engagement and reach, and support to new tools and platforms to help translate knowledge, operational experience, and evidence into solutions. The staff will also support institution-wide initiatives such as Knowledge 360 and the WBG Academy. Key responsibilities include: Staff Learning •Spearhead and manage the Human Capital Project and Development Effectiveness team’s portfolio of knowledge and learning series, webinars, operational clinics, workshops, and practitioner exchanges, increasing efficiency and coherence and ensuring alignment with corporate priorities and implementation plans; facilitate peer exchange and communities of practice as strategic knowledge networks; oversee post-event knowledge capture and dissemination. •Support staff learning by designing and delivering on-boarding programs, knowledge clinics, e-learning, peer learning sessions, AI capacity building workshops, and on-demand resources that translate operational experience into practical guidance; coordinate with thematic leads to develop sector-specific training modules and facilitate cross-practice knowledge exchange. Knowledge Systems and Digital Platforms •Develop and implement unified document governance and information management standards across SharePoint, Microsoft Teams, and OneDrive. •Work with teams to support systematic knowledge and evidence capture and dissemination from knowledge pieces, evaluations, operations, and programs, aligned with institutional strategic objectives; design and implement systematic and iterative curation workflows to transform scattered information into high-value, findable, and reusable assets; organize knowledge in ways that promote collaboration, learning, and informed action. •Manage and steward shared departmental good practice repositories, including case studies, lessons learned databases, model projects, and solution portfolios that document and validate proven public and private sector approaches for scaling and replication, including on the jobs agenda, ensuring content is accessible, discoverable, consistently tagged, and preserved for institutional use. This could include Intranet sites, external pages and newsletters, or Knowledge Hubs, as sources of curated knowledge. •Improve taxonomy, metadata structures, and search experience across knowledge platforms, coordinating with K&L, CER, and Outcomes on enterprise initiatives. Knowledge Innovation and Scalable Solutions •Manage and refine collections on Knowledge 360 (K360) in coordination with thematic focal points, ensuring accuracy, discoverability, and relevance. •In collaboration with thematic and regional leads across the Department, support the design of knowledge products and toolkits specifically for scaling and replicating solutions, translating insights into actions and supporting operational decision-making. This can include how-to guides, playbooks, and adaptation frameworks that enable practitioners to apply proven approaches in new contexts. •Liaise with thematic experts and the WBG Knowledge & Learning team to develop and strengthen the department's offering within the WBG Academy Program. •Adopt innovative knowledge-sharing approaches, including AI-enabled knowledge discovery, workflow automation, and digital dissemination tools; measure adoption and iterate based on user feedback to continuously improve knowledge flows. •Champions and implements change management strategies to strengthen KML culture, and applies Monitoring, Evaluation, and Learning (MEL) practices in day-to-day project delivery. Monitor platform usage, engagement metrics, and KML performance indicators to drive continuous improvement of team workflows, governance processes, and operating models. Selection Criteria •Advanced degree (Master's) in a directly related discipline (e.g., knowledge management, information management, organizational development, library sciences, etc.), or a related field, with at least 5 years of relevant experience. •Demonstrated experience leading KML functions in a large, complex organizational environment — including coordinating across multiple workstreams simultaneously. •Track record of leading institutional learning and engagement initiatives. •Extensive WBG-specific KML experience, including deep familiarity with the institutional knowledge and learning landscape, Knowledge Bank agenda, information governance and architecture, and enterprise content management platforms and collaboration tools (Adobe Campaign, SharePoint, MS Teams, OneDrive). •Proven hands-on experience in multimedia production, website publishing, and visual communications. •Demonstrated ability to adopt innovative knowledge-sharing approaches, including AI-enabled tools. •Strong ability to work across institutional and sectoral boundaries, engaging credibly with senior management and stakeholders at all levels. •Proven track record of operating effectively at both strategic and operational levels — setting direction while maintaining hands-on delivery without losing quality in either. •Excellent collaboration skills. •Demonstrated capacity to multi-task and work under pressure. •Clear, written and verbal communication; strong facilitation skills. KM Competencies:https://worldbankgroup.sharepoint.com/sites/myhr/documents/career%20management/professional%20family%20mapping/km_pfm_competencies.pdf WBG Culture Attributes: 1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. 2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. 3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results. World Bank Group Core Competencies The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. 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