Account Manager, Partner Strategy (ASEAN Region)

Please Note: This role requires the ability to work on site 3 days per week per company policy. The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to build industry, regional and global agendas, address systemic issues, and improve the state of the world. The Regional Business Team is responsible for building and managing the strategic engagement and development of existing and new Forum Partners in Asia Pacific, China, Latin America, Middle East & Africa, South Asia and Japan across Industry Communities, the 11 Forum Centres and our Forum events. We are currently searching for a Partner Lead (account manager), who will focus on building and reinforcing strategic relationships and interactions with senior executives from Forum Partner companies in the Asia Pacific region, with the key markets for this portfolio being ASEAN Countries: Indonesia, Malaysia, Thailand. The broader region comprises also North Asia and Australasia. Responsibilities include: • Building and maintaining executive-level relationship with key executives (from CEO, C-suite/Ex. Com., to Executive Contacts); • Developing in-depth understanding of Partners’ (accounts) strategies and priorities across industry sectors; deep understanding of the regional specifics of business context • Ensuring retention by developing tailored engagement plans for Partners to address their priorities and deepen their engagement in the most relevant Forum activities, in collaboration with the Partner Success Team (customer success) • Onboard Senior Executives from Partner companies into the Forum ecosystem and relevant engagements, in collaboration with Partner Success • Visiting Partners on a recurrent basis to discuss their priorities, elaborate and regularly revise the engagement strategies of the assigned portfolio of Partners • Ensuring all Partner interactions are accurately documented in Salesforce and that the Partner Success Team and all relevant internal stakeholders are notified about any actions to be taken to ensure effective Partner engagement • Monitoring Partner news and health, and quality and depth of engagement across Industries, Centres and Forum events (on a recurrent basis) to identify risks for engagement; communicating detected risks and taking preventive measures to address them by mobilising the relevant teams as needed and in close collaboration with Partner Success Team • Translating opportunities for expanded Partner engagement into upgrades by working in close collaboration with Industry, Centres and Partner Success Teams • Managing Partners’ and prospective Partners’ approach, preparation and on-site participation in Forum events, by supporting the Partner Success and Partner Development (sales) Teams to develop agendas, executive briefings and schedule and run bilateral meetings • Ensure smooth offboarding of Partners, when required. To be successful, a Partner Lead (Account Manager) should: • Build strategic relationships with senior executives to develop and tailor Partner engagement plans based on their business priorities and relevant trends for the Indonesian, Malaysian, and Thai markets as well as broader Asia Pacific Region • Monitor and proactively manage Partner engagement metrics and resulting actions to ensure retention • Ensure Salesforce is used to its full capacity and that Partner information is duly documented and available to all and used to deepen Partner relationships with the Forum • Ensure a ‘One-Forum’ approach by working close with all internal stakeholders and relevant teams to guarantee an optimal Partner engagement experience. Preferred Requirements and Experience: • Bachelor’s degree or equivalent • 5+years of relevant professional experience, including engaging with senior private sector stakeholders in Indonesia, Malaysia, Thailand and/or the broader Asia Pacific Region • Proven experience engaging with business leaders at senior executive level, to understand business strategy and to translate business requirements into concrete business solution proposals • Proven track record and ability to steer conversations and influence engagement at the highest senior executive level • Capacity to apply critical thinking, synthesize various viewpoints, consult broadly and work collaboratively across matrix organizations • Outstanding communication skills and command of English; fluency in Bahasa Indonesia and/or Malaysia and/or Thai is a strong plus • Ability to travel up to 40% for Partners visits Why join us? Join an independent and impartial organization with over 55 years of connecting leaders to make sense of global challenges and move the world forward together. Why join us? Join an independent and impartial organization with over 55 years of connecting leaders to make sense of global challenges and move the world forward together.