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Gather, analyse and prioritise business requirements using Agile techniques and stakeholder engagement.

Maintain service-level records and validate performance data, investigating anomalies and escalating unresolved quality issues.

Lead complex User Services programmes across Digital Workplace, End User Technology, Service Operations and Service Management.

Execute vulnerability scans and penetration tests across web, mobile, and network assets.

Own and evolve SLM and ITSM reporting practices to improve measurement, accountability and performance visibility.

Develop scalable front-end applications using Angular, TypeScript, and micro frontend architecture.

Lead AI/ML engineering direction and align delivery across one or more squads.

Lead end-to-end architecture for complex enterprise solutions from discovery and options assessment through production deployment.

Define and govern scalable application architectures and integration solutions across enterprise systems.

Lead enterprise-grade full-stack development using Java, Spring Boot, Angular, microservices, and micro-frontend architectures.

Develop backend domain microservices using Java 21 and Spring Boot.

Configure and maintain ServiceNow IRM, BCM, and GRC workflows.

Develop and enhance ServiceNow solutions across ITSM, ITOM, SPM, and custom applications.

Configure and enhance ServiceNow HRSD, Employee Center, and Workplace solutions.

Lead individual projects or themes and deliver policy dialogue workstreams, projects, and analytical assignments.

Own quality across two or more delivery teams or workstreams.

Design and execute functional, integration, and regression test scenarios across applications.

Design and execute functional and non-functional tests across Azure and hybrid infrastructure.