Specialist in Analysis of Service Standards for Foreign Clients

Nature of the consultancy: analysing existing legal frameworks, service standards and solutions used within Public Employment Services (PES) in relation to the provision of services for foreign clients. The role involves a systematic review of current tools, procedures, and practices in order to assess their effectiveness and consistency. Identifying gaps, inconsistencies, and areas for improvement in the existing approaches to service delivery. Project Context and Scope: The consultancy is implemented within the framework of the project “Standardisation of Services for Foreign Nationals in Public Employment Services (PES)”, implemented by IOM Poland in partnership with the Polish Migration Forum Foundation (PFM) and in cooperation with the Ministry of Family, Labour and Social Policy under the European Funds for Social Development 2021–2027 programme. The project is co-financed by the European Social Fund Plus. The project aims to develop minimum and extended standard for the provision of services to foreign nationals within PES in Poland, based on a needs assessment of PES employees and foreign nationals, with particular attention to labour market integration, accessibility of services, and the specific needs of vulnerable groups. Organizational Department / Unit to which the Consultant is contributing: LMSI Unit, IOM Poland under FERS.04.11-IP.06-0001/24 project Responsibilities Category B Consultants: Tangible and measurable outputs of the work assignment 1 Month • First deliverable: Reviewing the existing legal and institutional frameworks governing Public Employment Services (PES), with particular focus on services provided to foreign nationals. The report should be developed based on a structured review of relevant legislation and institutional arrangements. • Second deliverable: A structured review of available sources and solutions concerning the provision of services to foreign clients by PES. The report will summarise existing studies, reports, evaluations, and other relevant documentation, and will include an analytical synthesis of key findings, trends, and identified gaps. 2 Month • Third deliverable: A comparative review of existing service standards and/or good practices in the provision of services to foreign clients by public institutions in three selected EU Member States. The output will include a structured analysis of approaches, models, and solutions applied in different national contexts, with identification of transferable practices and lessons learned. 3 Month • Final deliverable: Contribution to the preparation of the content of the minimum and extended service standards for the provision of services to foreign nationals. This includes supporting the drafting process based on evidence generated through research and analysis, as well as ensuring consistency with identified good practices and analytical findings. Performance indicators for the evaluation of results • Timely submission of all deliverables; • Quality and relevance of the analytical review and outputs; • Evidence-based approach and use of sources; • Contribution to standards development. Qualification Required Qualifications and Experience Education • Master’s degree in social sciences, career counselling, or a related field. Experience • At least 5 years of experience in conducting analytical research and reviews in the areas of the labour market, integration of foreigners into the labour market, the role of labour market institutions, as well as legal frameworks and public policies in this field. • Research experience related to the functioning of Public Employment Services (PES) and their role in the integration of foreigners will be considered an asset. • Documented experience in data analysis and in preparing analytical reports based on conducted research and diagnostic studies. • Demonstrated knowledge of issues related to the provision of services to foreign nationals. Languages • Fluency in Polish (written and spoken). Fluency in English will be considered an advantage. • English will be an advantage Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these five values: • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. • Courage: Demonstrates willingness to take a stand on issues of importance. • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Notes IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies