{"schemaVersion":3,"releaseId":"rel_20261110_25d374647533","builtAt":"2026-11-10T11:23:55.329Z","canonicalUrl":"https://www.diplomatic.careers/jobs/nato-platform-engineer-servicenow-brussels-261653","job":{"slug":"nato-platform-engineer-servicenow-brussels-261653","title":"Platform Engineer (ServiceNow)","state":"open","publishedAt":"2026-11-10T05:03:30.409Z","updatedAt":"2026-11-10T06:45:34.854Z","lastVerifiedAt":"2026-11-10T05:03:30.252Z","sourceUrl":"https://nato.taleo.net/careersection/2/jobdetail.ftl?job=162132&lang=en","sourceName":"NATO careers","applicationUrl":"https://nato.taleo.net/careersection/2/jobdetail.ftl?job=162132&lang=en","workModes":["on-site"],"grades":["G15"],"gradeKey":"g-15","careerLevel":"l3","professionalFunction":"information_technology","subjectArea":null,"requiredLanguages":["English"],"requiredLanguagesOneOf":[],"citizenshipEligibility":"member_states","degreeLevel":"none_required","yearsExperienceMin":6,"positionsCount":1,"internationallyRecruited":true,"sourceCompensation":{"sourceText":"Euro (EUR) 6,713.06 Monthly","kind":"salary","currency":"EUR","amountMin":6713.06,"amountMax":6713.06,"amountType":"exact","period":"monthly","basis":"unspecified","applicability":"role"},"summary":"Oversee the reliability, security, performance, and technical operation of NATO’s ServiceNow platform in support of its digital transformation.","sourceDescription":"Who we are\nFor more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.\nOur technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.\nOur staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.\nAbout the job\nBased in Brussels you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour.\nWe are looking for a driven Platform Engineer to oversee the technical operation, reliability, security and performance of our ServiceNow platform. You will:\n• Keep critical services running: coordinate supporting infrastructure, network, identity and database teams to maintain platform health, availability and performance.\n• Keep the platform secure and compliant: oversee upgrades, patching, vulnerability remediation and technical lifecycle activities.\n• Lead technical delivery: coordinate System Administrators’ work and review contractor configurations, developments and integrations against quality, security and architecture standards.\n• Build operational excellence: validate changes across environments, support ServiceNow and Boomi connectivity, and maintain clear technical documentation and runbooks.\nFor a full list of duties, please review the job description on the NCIA career site.\nAbout you\nThe valuable knowledge and experience that you bring to this role are:\nEducation:\nA minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.\nOr exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.\nExperience:\nMinimum 1–3 years of experience administering ServiceNow platforms, preferably in enterprise and on premise environments, with proven expertise in platform configuration, upgrades, integrations, and operational support.\nCertification:\nServiceNow Certified System Administrator (CSA)\nYou also bring fluency in English, both written and spoken. Experience with portfolio, programme and project management processes, Linux environments, Boomi integrations or MySQL operational monitoring would be an asset.\nWhat we offer:\n• Genuinely meaningful work as part of the most successful alliance in history;\n\n• 5 year contract with competitive tax-free salary and household and children’s allowances;\n\n• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;\n\n• Excellent private health insurance scheme;\n\n• Generous annual leave of 30 days plus official holidays;\n\n• NATO Pension Scheme;\n\n• Development programs such as professional training, wellbeing, and more\n\nTo learn more about NCIA and our work, please visit our website.\n\nThe NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.\n\nAdditional details on the conditions of application can be found via the NCIA career site.","description":["Oversee the reliability, security, performance, and technical operation of NATO’s ServiceNow platform in support of its digital transformation."],"responsibilities":["Coordinate infrastructure, network, identity, and database teams to maintain platform health and availability.","Oversee upgrades, patching, vulnerability remediation, and technical lifecycle activities to keep the platform secure.","Lead technical delivery by coordinating administrators and reviewing configurations, developments, and integrations."],"requirements":[],"applicationInstructions":[],"engagementType":"staff","datePosted":null,"applicationDeadline":"2026-11-23","locations":[{"label":"Brussels, Belgium","city":"Brussels","country":"Belgium","countryCode":"BE","remote":false}]},"organization":{"slug":"nato","name":"North Atlantic Treaty Organization","shortName":"NATO","websiteUrl":"https://www.nato.int","careersUrl":"https://www.nato.int/en/work-with-us/careers"},"filters":[{"field":"organization","value":"nato","label":"NATO"},{"field":"city","value":"brussels","label":"Brussels"},{"field":"country","value":"belgium","label":"Belgium"},{"field":"area","value":"information-technology","label":"Information technology"},{"field":"level","value":"l3","label":"P3 Established professional"},{"field":"engagement","value":"staff","label":"Staff"},{"field":"education","value":"none-required","label":"No degree required"},{"field":"experience","value":"6","label":"6+ years"},{"field":"language","value":"english","label":"English"},{"field":"citizenship","value":"member-states","label":"Organization member-state nationals"},{"field":"mode","value":"on-site","label":"On-site"}],"eligibilityGuide":null,"salaryBand":{"gradeKey":"g-15","grade":"NATO Grade G15","careerLevel":"l3","currency":"EUR","minimum":80556.72,"maximum":80556.72,"valueType":"fixed_amount","calculationMethod":"published_net","calculationNote":"Official published annual minimum for this NATO grade in the stated duty country; allowances and personal benefits are excluded.","location":{"countryCode":"BE","placeKey":null,"label":"Belgium"},"adjustmentPercent":null,"sourceUrl":"https://www.nato.int/content/dam/nato/webready/documents/hr/salary-spine.pdf","lastReviewed":"2026-08-30","updatedAt":"2026-08-30T10:01:09.585Z"},"organizationBenefits":[{"title":"Diplomatic document","summary":"NATO International Staff at Brussels headquarters receive a Belgian special identity card after the employment contract is signed. The card serves as a residence permit for the staff member and eligible household family members.","details":["NATO International Staff at Brussels headquarters receive a Belgian special identity card after the employment contract is signed. The card serves as a residence permit for the staff member and eligible household family members."],"sourceUrl":"https://www.nato.int/en/work-with-us/careers/what-we-offer","updatedAt":"2026-07-18T11:23:52.898Z","scope":"organization-wide"},{"title":"Home leave","summary":"NATO grants home leave every two years to International Staff who receive the expatriation allowance and were not nationals of the host country when recruited. NATO also reimburses the related travel costs.","details":["NATO grants home leave every two years to International Staff who receive the expatriation allowance and were not nationals of the host country when recruited. NATO also reimburses the related travel costs."],"sourceUrl":"https://www.nato.int/en/work-with-us/careers/what-we-offer","updatedAt":"2026-07-18T11:23:52.898Z","scope":"organization-wide"},{"title":"Income tax exemption","summary":"Salaries and emoluments paid to NATO International Staff are exempt from national income tax.","details":["Salaries and emoluments paid to NATO International Staff are exempt from national income tax."],"sourceUrl":"https://www.nato.int/en/work-with-us/careers/what-we-offer","updatedAt":"2026-07-18T11:23:52.898Z","scope":"organization-wide"},{"title":"Relocation","summary":"NATO pays appointment travel and removal expenses for International Staff recruited from at least 100 kilometres outside Brussels. It also pays an installation allowance to eligible staff who move residence.","details":["NATO pays appointment travel and removal expenses for International Staff recruited from at least 100 kilometres outside Brussels. It also pays an installation allowance to eligible staff who move residence."],"sourceUrl":"https://www.nato.int/en/work-with-us/careers/what-we-offer","updatedAt":"2026-07-18T11:23:52.898Z","scope":"organization-wide"},{"title":"Visa sponsorship","summary":"NATO's Privileges and Immunities Service supports the Belgian visa process for International Staff who need an entry visa. After arrival, it starts the special identity-card process for the staff member and eligible family members.","details":["NATO's Privileges and Immunities Service supports the Belgian visa process for International Staff who need an entry visa. After arrival, it starts the special identity-card process for the staff member and eligible family members."],"sourceUrl":"https://www.nato.int/en/work-with-us/careers/what-we-offer","updatedAt":"2026-07-18T11:23:52.898Z","scope":"organization-wide"}]}